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Frequently Asked Questions

We actively use the local ports of Izmir, Istanbul, which are among the largest ports in terms of container volume and cargo tonnage of our country, and Rotterdam Port in the Netherlands, which is one of the largest ports in the world. We want to proceed to improve by expanding our network every day by adding the port of Los Angeles to our logistics operations soon.

After making the full payment for the invoiced products, you can pick up them from our warehouse, or from our facility through your shipping company.

Our Izmir office and main warehouse are located at the same address specified in the contact information section on our web page.

After having made your first purchase, you can contact us or fill out the customer form in the B2B tab on our website to become a customer.

Yes, we have. After you deliver the problematic product to us, all the goods we trade are under warranty for 24 months, which is the EU’s standard warranty period.